eBay Security Centre: Marketplace Safety Tips
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Security Centre

 Marketplace Safety Tips  
Staying safe online
  • Virus Prevention
  • Spoof Protection
  • Password Protection

  • Before you pay
  • Off eBay Web Site
  • Instant Cash Transfer Services
  • Before you buy
  • Feedback
  • Item Description
  • Contacting the seller

    Virus Prevention
    Stay safe online by safeguarding your computer against viruses.

    There are numerous viruses in circulation that threaten to damage your computer or spy on your Internet activities. While there is no foolproof way to protect your computer, you can minimise your risk by installing virus protection software. Take full advantage of virus protection by:
  • Keeping the virus protection software up to date
  • Set the virus protection software to install updates on a regular basis.
  • Use the virus protection software to scan your computer frequently.

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    Spoof Protection
    Stay safe online by protecting yourself from spoof (fake) emails and Web sites.

    Spoof emails and Web sites can be a major problem for unsuspecting Internet users. Claiming to be sent by a well-known company, spoof email directs users to Web sites asking for personal information such as a credit card number, account password or other personal information.

    Because it's so difficult to tell when an email or Web site is a spoof, eBay recommends that you:
  • Download and use eBay Toolbar with Account Guard, a feature that indicates whether you are on the real eBay or PayPal Web sites, or are on a potential spoof site.
  • Learn about spoof protection by taking eBay's spoof tutorial.
  • Never enter sensitive personal information (such as your password or credit card, bank account, or other personal identifying information) in an email.

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    Password Protection
    Stay safe online by protecting your account password.

    Whether you're on- or offline, care for your password as you would care for the keys to your house. If your password falls into the wrong hands, your identity may be stolen and someone else may access your account.
    You can take a few simple steps to help ensure that your password is protected:
  • Make sure to create a different password for each online account you hold.
  • Create a more secure password by using a combination of letters and numbers.
  • Change your password often.
  • Don't share your password with anyone.
  • If you're signing in to eBay, only enter your password at a URL that begins with https://signin.ebay.com.my/

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    Buy with confidence by reviewing a seller's eBay feedback.

    Before you bid or buy on eBay, it's important to know your seller. Always look at your seller's feedback ratings, score and comments first to get an idea of their reputation within the eBay marketplace.

    Each comment and rating - whether positive, neutral or negative - is an opportunity to understand the history and experience of a seller, a chance to form your own opinions, and a visual cue to help you make a smart buying decision.

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    Item Description
    Buy with confidence by reading the item description before placing a bid.

    Before you bid or buy on eBay, it's important to know about the item you're interested in. Always read the item description carefully before placing a bid or using Buy It Now.

    The item description can help you make an informed decision and avoid surprises. It's always a good idea to look at the details of a specific item, as well as the postage costs, payment methods accepted, and whether the seller offers a return policy.

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    Contacting the Seller
    Buy with confidence by using the 'Ask Seller a Question' feature to get answers before you buy.

    Before you buy an item on eBay, it's important to have all of your questions about the item answered. All listings on eBay include a link in the Seller Information box to the "Ask Seller a Question" feature. Using this feature is an easy way to make sure that all your questions are answered before you buy.

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    Off eBay Web Site
    Stay safe. Always remember to complete your transaction on eBay - it's the safer way to trade with others.

    Trade safely by remaining on the eBay Web site to complete your transaction. eBay's rules prohibit use of our system to solicit others to buy or sell items "off eBay." We strongly advise recipients of these email solicitations to report the senders to eBay Customer Support. Participants in "off eBay" transactions aren't able to use eBay feedback or buyer protection programmes if a problem arises.

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    Instant Cash Transfer Services
    Pay safely online by never using instant cash transfer services such as Western Union or MoneyGram International to pay for your eBay purchases. These payment methods are unsafe when paying someone you do not know. Learn more.
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