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 Buying & Paying  
Buying with Confidence

Contact the seller

eBay provides you with the ability to contact the seller if you have questions. Learn how and when to use this feature.

Review feedback

Feedback is a member's reputation on eBay - it's a powerful tool enabling you to know more about the seller before you make a purchase.

Protect your purchase

There are several buyer protection programmes designed to help protect you when you shop locally or globally.Learn which programmes apply to your purchase. 

Item return policies

Many sellers offer a return policy - learn how to find if your seller does, and what this means for you.

Paying Safely and Protection Programmes

The benefits and risks of different payment methods

There are a number of ways to pay on eBay - learn the benefits and risks of each payment option.


PayPal is the fast, easy and secure way to pay on eBay.

PayPal Buyer Protection

PayPal Buyer Protection covers you for the full purchase price of your eligible eBay item plus its original shipping costs* if you don't receive it or if it's significantly different from what the seller described .

* In the case of a significantly-not-as-described claim, it's the buyer's responsibility to pay for return shipping costs, if necessary.

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