5 min article

Member-to-member contact policy

To keep the eBay marketplace functioning effectively, we know it is important for members to be able to communicate easily with each other.

Frequently asked questions

 
 

Policy overview

Members can send messages to each other through eBay. We encourage open communication between our members but we don't allow our members to use these options to send spam, offers to buy or sell off eBay, threats, profanity, or hate speech. We also don't allow members to offer, reference, or request email addresses, phone numbers, payment information, social media links or accounts, or other contact information, physical addresses, web addresses, or links within eBay messaging systems (for example, Best Offer, My Messages) or in any email communication managed by eBay, and all types of content posted on eBay by users, including listings, feedback, and reviews. eBay may monitor messages sent through eBay and between users for fraud, abuse, spam, and other violations of eBay's policies. 

Please remember that we don't have control over communication unless it takes place through eBay. Also, posts on eBay discussion boards aren't covered by this policy. However, we do have a discussion boards usage policy.

Activity on eBay is required to follow this policy, the eBay User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn’t, eBay may take action consistent with applicable laws and the eBay User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.

What are the guidelines?

 
 
 
 
 

Additional information

Your email address and other contact info might be disclosed when a member is involved in a successful eBay transaction with you. We investigate and take action on reports of misuse of this information. Please see our User Privacy Notice for more information on how we handle your persona data.

Why does eBay have this policy?

Communication between members is a key part of the eBay buying and selling experience, and we want to keep it as open as possible. But it's important that our members feel safe, and aren't getting unwanted email from other members.

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