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Managing your account
Your account is your identity on eBay. You use your account to buy, sell, communicate with eBay members, and leave Feedback for trading partners.
Solve a problem
On the Forgot your user ID page, enter your email address and click the Continue button. We’ll send your user ID to your email address.
On the Forgot password page, enter your user ID, and click the Continue button. We'll send you an email with instructions for resetting your password.
Make sure the email address listed in your eBay account is correct. If you have a spam filter, see if the email ended up in your junk mail folder. If the problem continues, contact us.
Choose whether to receive customised advertising in the Interneton eBay and other sites.
Changing your account information
Problems with your account
Reinstating your account
Resolving errors and technical issues
Have a question? We can help.
Ask eBay members
Get help from other eBay members. Visit the Answer Centre to post a question.