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What is eBay? |
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eBay is a global online marketplace where practically anyone can trade practically anything.
Launched in 1995, eBay started as a place to trade collectibles and hard-to-find items. Today, eBay is the world's largest online community of buyers and sellers. With a global presence in 38 markets, including the US, and over 241 million registered users worldwide, eBay offers boundless opportunity for people to buy from and sell to the world. |
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How do I get started on eBay? |
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The first step to buying and selling on eBay is to register as an eBay user. Buying and selling on eBay Malaysia is currently free.
While eBay is well known for its auction format, users can also buy and sell in fixed price formats. |
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What is the eBay community? |
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The eBay Community is made up of eBay members, buyers and sellers, as well as eBay staff from around the world. eBay encourages open and honest communication among all its members and is guided by five fundamental values. eBay is firmly committed to these principles and we believe that Community members should also honour them – whether buying, selling or chatting with fellow eBay friends. New members can make use of eBay's targeted Community Help and discussion boards to seek tips and advice on trading on eBay from other members. The chat boards are also a great place to make new friends. |
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Buying and Selling on eBay |
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What can I find on eBay and how do I start buying? |
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Buying items on eBay is a unique shopping adventure. For many buyers, the shopping experience of finding and winning a unique item feels like a treasure hunt. Others are interested in bargains but prefer to buy at a fixed price. Regardless, there is always something for everyone on eBay. eBay offers many different ways of searching for items so you can find exactly what you are looking for. You can search by Category, Country/Region and more. To have a fun and safe shopping experience, it is important for you to learn how to bid and buy on eBay. Knowing the key concepts and rules will help you become a successful eBay buyer. |
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How do I start selling on eBay? |
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Selling items on eBay is a great way to make extra money, and to have some fun at the same time! Currently, it is FREE to sell on eBay Malaysia. However, selling on other eBay paid sites such as eBay.com and eBay.co.uk will involve fees.
To sell, you will first need to set up a seller’s account and verify your identity on eBay. eBay provides a step-by-step guide to help new sellers get started. Sellers also have free access to Selling tools such as Selling Manager to help them schedule their listings and manage sales.
There are also other optional features that sellers can make use of to increase bidding and their chances of selling success.
For further assistance, you may contact an eBay representative via the Live Help button on eBay Malaysia’s homepage or seek advice from fellow eBay community members at the Answer Centre. |
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How do I sell internationally? |
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Selling internationally on eBay enables you to make your product available to the largest possible buyer base of over 241 million users worldwide. eBay offers step-by-step registration guidance, as well as seminars and classes. The eBay OnRamp programme provides telephone assistance to new sellers on how to start selling on eBay. For more details, you can also check out eBay’s Export Centre. |
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What is the recommended mode of payment? |
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PayPal, the global leader of online payment solutions, is the preferred payment method on eBay. It is the most efficient and secure payment method that allows any individual or business with an email address to accept payments through all major credit cards, debit cards, and bank transfers in one payment solution.
Other accepted modes of payment are credit card (Visa or MasterCard), bank to bank wire transfer, personal or cashier’s cheques and money orders. |
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Trust and Safety |
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How do I know if the buyer or seller is reliable/trustworthy? |
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Learning to trust a member of the community has a lot to do with what their past customers or sellers have to say. For each transaction, the buyer and seller can rate each other by leaving feedback. Each feedback left consists of a positive, negative, or neutral rating, and a short comment. Once it is left, the feedback becomes a permanent part of the member's profile. You can have a good understanding of the reputation of a buyer or seller by checking the user’s feedback score, and clicking on the individual comments to read what other members have to say about the user’s reliability. Visit the Security Centre to learn more about trading safely online. |
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What precautionary measures and features does eBay have to protect its users? |
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eBay takes trust and safety very seriously and is continuously implementing initiatives to promote general marketplace security and ensure our users have a safe trading experience. We have a Trust & Safety team of over 2,000 employees devoted to making eBay a safe and reliable online marketplace. eBay also proactively works with law enforcement and government agencies throughout the world to enforce its policies.
Other available tools for eBay users include:
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Are there any items that are prohibited for sale on eBay? |
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Yes. For the safety of eBay users and to adhere to the laws of the markets that eBay operates in, there is a list of prohibited and restricted items. eBay users are ultimately responsible for making sure that buying or selling an item is legal in the eyes of the law.
Sellers are encouraged to familiarise themselves with eBay's listing policies before posting an item. Listings that violate eBay's policies may result in disciplinary action. This action may include a formal warning, the ending of all violating listings, or even temporary or indefinite suspension of a user's account. |
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