If you ever have a problem on eBay, we're here to help with guidelines and problem resolution services.
Be clear about what your problem is.
Read more about it.
1. Name your problem
2. Read more about it
3. Take action
You didn’t receive payment for an item you sold.
Find out what to do when a buyer doesn't pay (unpaid item process).
Cancel your transaction
You need to cancel a transaction.
See how to cancel a transaction.
The buyer threatens to leave negative or neutral Feedback for you unless you provide goods or services not included in your original listing.
Learn more about Feedback extortion.
Inappropriate Feedback comments
The buyer includes your name or phone number in a Feedback comment or is bidding on your item just to leave you negative Feedback.
Learn more about Inappropriate Feedback comments, how to resolve Feedback disputes, and requesting Feedback revision.
and malicious buying
The buyer doesn't meet your listing terms or bids just to create problems in your listing.
Learn more about unwelcome and malicious buying.
Customs Fraud The buyer asks you to provide false information on a customs declaration form.
Learn more about encouraging illegal activity.
Report another problem
Get help with other eBay transaction problems or safety concerns.
Learn more about protecting yourself as a seller.
Have a question? We can help.
Get help from other eBay members. Visit the Answer Centre to post a question.