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Resolving problems

If you ever have a problem on eBay, we're here to help with guidelines and problem resolution services.

If anything comes up for you:

  1. Be clear about what your problem is.

  2. Read more about it.

  3. Take action.

1. Name your problem

2. Read more about it

3. Take action

Unpaid item

You didn’t receive payment for an item you sold.

Find out what to do when a buyer doesn't pay (unpaid item process).

Cancel your transaction

You need to cancel a transaction.

See how to cancel a transaction.

Feedback extortion

The buyer threatens to leave negative or neutral Feedback for you unless you provide goods or services not included in your original listing.

Learn more about Feedback extortion.
Contact us. Send us the email you received.

Inappropriate Feedback comments

The buyer includes your name or phone number in a Feedback comment or is bidding on your item just to leave you negative Feedback.

Learn more about Inappropriate Feedback comments, how to resolve Feedback disputes, and requesting Feedback revision.

Unwelcome and malicious buying

 The buyer doesn't meet your listing terms or bids just to create problems in your listing.

Learn more about unwelcome and malicious buying.
Turn on Buyer Requirements to block buyers who don’t meet certain criteria.
Use Immediate Payment on Buy It Now and Stores listings.

Customs Fraud The buyer asks you to provide false information on a customs declaration form.

Learn more about encouraging illegal activity.

Report another problem

Get help with other eBay transaction problems or safety concerns.

Learn more about protecting yourself as a seller.
Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.