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Feedback Scores and Your Reputation

When you understand how the numbers in a member’s Feedback Profile are calculated, it’s easier to evaluate a member’s reputation. You can view a member’s Feedback Profile by clicking the number in parentheses next to their user ID.

The Feedback Score is one of the most important pieces of a Feedback Profile. It’s the number in parentheses next to a member’s user ID, and is also located at the top of the Feedback Profile. Next to the Feedback Score, you may see a star. Feedback stars are awarded to eBay members for achieving 10 or more Feedback points.

For each transaction, buyers and sellers can choose to rate each other by leaving Feedback. Feedback from buyers can be a positive, negative or neutral rating, and a short comment. Feedback from sellers can be a positive rating and a short comment. These ratings are used to determine Feedback Scores.

Here's how Feedback Scores are calculated:

  • A positive rating increases the Feedback Score by one point

  • A neutral rating leaves the Feedback Score the same

  • A negative rating decreases the Feedback Score by one point

Repeat Feedback

Each member may affect your score by one point per transaction. However, members can affect each other's Feedback Score by only one point per week. For repeat Feedback to count, each transaction must end in separate weeks. For Feedback, eBay defines a week as Monday through Sunday, Pacific Time.

Example:

  • A buyer wins an item on Tuesday, receives it and gives the seller positive Feedback on Thursday.

  • The buyer wins another item from the same seller on Friday but only receives it the following Monday, when he rates the seller. Feedback for this transaction will not count towards the seller's Feedback Score.

  • The buyer wins another item the following Tuesday from the same seller. Feedback for this transaction counts towards the seller's Feedback Score.

In other words:

  • If a buyer leaves one neutral rating and one positive rating, it will affect the Feedback Score by +1.

  • If a buyer leaves three negative ratings and one positive rating during the same week, the Feedback will affect the Feedback Score by -1.

In addition to the Feedback Score, you’ll see other numbers on the Feedback Profile page. Here’s what they mean:

What it is

What it means

Where you'll find it

Positive Feedback

The percentage of positive ratings left by members in the last 12 months. This is calculated by dividing the number of positive ratings and the total number of positive and negative ratings.

Example:
In the last 12 months, a member got 1000 positive, 3 neutral and 4 negative ratings. The member's Positive Feedback Percentage is calculated as follows:

1000 : (1000 + 4) = 0.996 which represents 99.6%

At the top left of the Feedback Profile

Recent Feedback Ratings

The total number of positive, neutral, and negative Feedback ratings the member has received in the last 1, 6, and 12 months.

At the top left of the Feedback Profile

Detailed Seller Ratings

Detailed seller ratings provide more details about this member’s performance as a seller. Five stars is the highest rating, and one star is the lowest. These ratings do not count toward the overall Feedback Score and they are anonymous. That means that sellers can't trace detailed seller ratings back to the buyer who left them. Detailed seller ratings from te same buyer are counted in the same way as Feedback - only one every week is included in the seller's score.

At the top center of the Feedback Profile

Bid retractions

The number of times the member has retracted a bid in the last 12 months.

Under the “Feedback as a buyer” and “All Feedback” headings.


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If you have an additional question about this subject, email us at Customer Support.
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