Buying basics

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Buying basics

Great deals are everywhere on eBay. Whether you want to buy something at a fixed price, or take part in an auction-style listing to win that perfect item, it's easy to get started.

Top questions

How do I buy an item?

I won an item, but no longer want to buy it. What should I do?

How do I contact a seller?

How long should I wait for the seller to contact me?

What are listings with variations?

Solve a problem

I found something to bid on, but I’m having trouble making sense of the information.

Before you bid, review the item description, seller information, and shipping policy. If you have any questions, email the seller. Learn more about the listing page.

I received a request to buy an item outside of eBay.

If a seller (or someone claiming to be a seller) contacts you to complete a sale outside of eBay, don’t accept the offer. Sales that take place outside of eBay aren't eligible for eBay services and protection, including dispute resolution, Feedback, requests for contact information, and PayPal buyer protection. Learn more about offers to buy or sell outside of eBay.

Help topics

All about buying
Knowing a few key concepts will help you become a successful buyer.

Using the listing page
A summary of what you’ll find in item listings

Buyer tips
Make a smart, safe purchase by following these tips

Shopping formats
Bid on an item, or buy it at a fixed price.

Buying with the Buy It Now option
Find the types of listings that have a Buy It Now price

Contacting your seller
If you have a question or problem with an item, it’s best to contact the seller first.

After you buy your item
You’ve made a purchase, now what? Find out what to expect.

Buying as a guest

Buying as a guest lets you try shopping on eBay without registering as an eBay member.

Creating, sharing, and finding wish lists

Add items to your wish list, share it with your friends and family, and find other wish lists.

Have a question? We can help.

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.

Shortcuts

Order a gift certificate

Redeem a gift certificate

Rules & policies

Knowing the rules for buyers

Unpaid item policy

Unwelcome and malicious buying policy

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