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Reinstating your account

How to reinstate your account

We require payment each month if your account balance is $1.00 or more. If your account is suspended because your payment is overdue, you can get it reinstated by making a one-time payment.

1. Find out why your account is suspended.
When your account is suspended, we notify you by email and tell you the reason. The same message appears in the Messages section of My eBay. If you receive an email indicating that your account is suspended, start by verifying that the email is really from us by going to My eBay and checking your messages.

  • If your account is suspended because your payment is overdue: Your account will be reinstated when you pay the outstanding balance.

  • If your account is suspended for a different reason: Our message tells you why the account is suspended and what you can do. Learn more about suspended accounts.

Tip: If your account is suspended and you don’t know why, it’s possible that your email software blocked the email notifying you of the suspension. To learn why your account is suspended, go to My eBay and read your messages.
2. Find out how much money you owe on your account.
The easiest way to check the amount you owe and see the last four months of activity is to view your account status. If your account has been suspended for some time and the activity is older than four months, you can view fees incurred over the last 18 months by using the “View invoices” pull-down menu at the top of the Account Status page.
3. Pay your invoice.
You can pay using PayPal, credit card, check, or money order. You can also use Direct Pay to have the payment deducted from your checking account. Learn more about ways to pay your seller fees.

Follow these instructions to open the payment page.

  1. Go to My eBay.

  2. Click the Account tab.

  3. Click the One-time payment link in the section titled Payment methods for Seller Fees.

If your account is still suspended

Most accounts are automatically reinstated when you make a one-time payment of the amount due. If your account remains suspended after you pay:

  1. Make sure that your account is not suspended for another reason. Go to My eBay and check your messages.

  2. If there are no remaining issues on your account, contact us to review the suspension.

If your automatic payment method is outdated

Usually when accounts are suspended for non-payment it's because the automatic payment method the seller has on file is outdated or has been recently declined. Once you make a one-time payment on your account, consider updating your automatic payment method. 

The fine print

When your account is past due, you may be responsible for collection costs. If this happens, you're billed a monthly finance charge of 1.5% or the highest amount permitted by applicable law, whichever amount is lower. This fee is charged each month on your invoice date.
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