Registration & sign in

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Registration & sign in

Ready to buy or sell on eBay? Learn how to get a new account by registering. Or get help with signing in to your existing account.

Top questions

Why should I register?

How will eBay protect my privacy?

Can I create a second account?

Can I register my business?

Solve a problem

Enter your email address on the Forgot your user ID page, and click the Continue button. We’ll send your user ID to your email address.

We’ll send you an email telling you how to create a new password. On the Forgot your password page, enter your user ID, and click the Continue button. You’ll be prompted to answer at least two secret questions.

I received a message that my sign-in information is not valid.

Make sure you’re typing in your eBay user ID and not your email address. Check for typos. If your sign in still doesn’t work, request that your user ID be sent to your email, and reset your password.

I received a message that I need to enter a verification code.

We sometimes request this additional security check. Type the code hidden in the image, and then click the Sign In button. If there is no image, you can perform an audio security check by clicking the “Listen to the Verification Code” link.

My email address isn’t one of eBay’s acceptable email types.

You might be asked to put your credit or debit card information on file for identity purposes. Your card will not be charged, and will be used only to identify you.

I received a message that I’ve already registered.

You or someone who shares your email address has already registered on eBay.com. If you like, you can have your user ID sent to your email address.

I didn’t receive an email confirming my registration.

It’s possible that your inbox is full, or the email was identified as junk mail. Check your junk mail or spam folder. We’re happy to resend your registration confirmation.

My credit or debit card wasn’t accepted during registration.

The card number may not have been entered correctly, or the billing address might not match the one on your monthly statement. Ask your credit card issuer to help you resolve the problem.

When I entered my credit or debit card information, I received a message about a suspended account.

Our system has associated the credit card you’re using with a suspended account, or your card is on hold for nonpayment. Learn more about suspended accounts.

The user ID you entered might have an invalid character, or be less than six characters long. Learn more about choosing a user ID.

Help topics

Registering

How to register
Register with eBay in a matter of minutes. It’s easy and free.

How to register as a business
Find out how you can add your business name to your eBay account.

Choosing a user ID
Find out how to create a great user ID.

Creating and protecting your password
Stay safe online by creating a secure password and protecting it.

Problems registering?
Check out these possible solutions.

Providing identification information
Sometimes we can’t use your email address to verify your identity, and we’ll need additional information from you.

User Agreement and Privacy Policy
Find out more about these important policies.

Signing in

Signing in to your account
Signing in helps keep your account secure.

Forgot your user ID?
Give us your email address and we’ll send your ID right away.

Forgot your password?
Find out what to do if you’ve forgotten your password.

Problems signing in?
Check out these possible solutions.

Tutorial

Becoming an eBay member

This tutorial takes you through the registration process

6 minutes

Have a question? We can help.

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.

Shortcuts

Rules & policies

User Agreement

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