Important: If you suspect that your account has been hijacked, please read the Securing Your Account page and follow those instructions immediately. If you get an email about a problem with your account, check to ensure it's not a fake email before you respond.

eBay works hard to provide you with an enjoyable and safe environment to buy and sell. Learn more about how eBay helps protect your account through identity confirmation.

Here are some things you can do on your part to protect your eBay account.

Steps you can take to protect your eBay account:

• Choose your User ID, eBay password and secret question carefully.

• Beware of fake emails and Web sites requesting sensitive information.

• Install and update online protection software.

• Monitor your account for suspicious activity.

Choose your User ID, eBay password and secret question carefully.

• Your User ID and password give you access to your eBay account. Your User ID is the nickname that identifies you on eBay. Your password is the key to your account. You need to choose both a User ID and a password that are not related to your email address or any of your other online accounts. Using the same sign-in information for several online accounts means that if someone is able to access one of your accounts, they can access all of your other accounts as well. Creating a unique User ID also reduces the amount of unwelcome email you might get from other eBay members.

• If your User ID is the same, or similar to your email address, you should change your User ID. eBay users can contact you after you have changed your User ID by using the Contact an eBay Member feature.

• Review Creating and Protecting Your Password for tips on how to select a secure password.
  Note: You should change your eBay password every 30 to 60 days

• In addition to changing your password regularly, you also need to change the secret question and answer associated with your eBay account. Read tips on selecting an effective secret question.

Beware of spoof email and Web sites requesting sensitive information.

• A major threat to the security of your eBay account is fake emails and associated Web sites, called spoof emails and spoof Web sites. They are also known as phish emails and phish Web sites and are used to obtain personal and account information.

• Any email that looks as if it is from eBay that mentions a problem with your account or requests personal information and it is not in My Messages in My eBay, it is a fake email.

• eBay will never ask you to provide sign-in passwords, credit card numbers, or other sensitive information through email. If eBay requests information, we always direct you back to the eBay site.

Install and update online protection software.

• Anti-virus software. Computer viruses can log and record keystrokes. Emails can have viruses that can find and send information from your files. Install the latest version of anti-virus software and use it regularly to scan your computer.

• Spyware protection. Spyware is software that is downloaded onto your computer without your knowledge to collect personal information and record your Internet usage. By keeping your spyware protection up to date, you can make sure that people who want to steal your account or your identity won't have access to your computer.

• Internet firewalls. Firewalls are hardware or software that control the flow of information to and from your computer. Using a firewall helps prevent unauthorised parties from gaining access to sensitive information stored on your computer. It is especially important to use a firewall if you have a high-speed connection that is always connected to the Internet.

Monitor your account for suspicious activity.

• Periodically check your My eBay account and preferences to ensure that no one has taken over or tampered with your account. It’s a good idea to check all your online accounts, not just your eBay account.

• If you see anything out of the ordinary with your eBay account, report it to eBay immediately and act quickly to secure your eBay account and protect yourself from identity theft.

eBay takes lots of steps designed to help ensure the security of your account including steps to confirm your identity.

Know how eBay helps protect your account through identity confirmation
Keeping your personal information secure and confidential is one of our most important responsibilities. We continuously use various technologies and techniques to keep anyone from getting your information without your permission.

As part of this program, eBay will attempt to recognise trusted members automatically by verifying the computers they use. If an attempt is made to sell an item with your account from an unrecognised computer, we will require additional confirmation to protect your account from unauthorised access.

If an account owner is using a new computer ‑ for example at the office or at a friend’s house ‑ that owner will have to confirm his or her identity before they can sell on the site.

To help identity confirmation work quickly for you, we recommend that you:

• Make sure that your personal information is current. We might need to confirm the information in your account, such as your telephone number or address. We highly recommend that you to provide us with a secondary phone number.

• Review your secret question. Make sure the secret question and answer you have on file are easy for you to remember and difficult for others to guess.